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How to resolve saving to PDF taking a long time or causes Nipper to freeze/crash

This is a combination of the saved file being substantially larger than other file types (such as HTML) and Nipper being a single-thread application (which can make it appear unresponsive while processing a request). The large PDF file size is also a native issue due to the complexity of embedded graphics and fonts in the file format.

Please Note: This guide is for Nipper (v2) only. 

The following options may resolve your issue:

  • Save the report to HTML. This is a much smaller file and retains all the formatting and hyperlinks.

  • Switch Nipper to classic view (Tools -> Settings -> Saving -> HTML Settings -> CSS Theme -> Classic Theme CSS. This will drastically reduce the complexity, size and time to save the PDF.

  • Generate your report as HTML then print this to PDF or use a PDF converter such as Adobe Pro to convert the file type.

  • Allow Nipper longer to save the report. Nipper will usually complete the save to PDF but this could take an extended amount of time.