Nipper v3.x.x Known Issues

This feature is not currently available in Nipper (v3.x). However, you can generate the report in HTML format and then open the file using any browser. From there, you can select the print option to save it in PDF format.

Possible reasons could include:

1. You are using a Trial license, which typically allows auditing of up to two devices. If you have already generated two reports, you may have exhausted the available license count.

2. The configuration you imported may contain multiple VDOMs or contexts, each of which consumes a license count. To determine how many license counts the imported configuration will consume beforehand, enable Ask for confirmation under Nipper Homepage > Settings > View set to Advanced at the bottom of the page > Licensing.

Nipper (v3.x) is currently only compatible with Windows platform. We already have a feature request for supporting Nipper (v3.x) on Linux OS. To be notified when Nipper (v3.x) is available for Linux OS, please contact us at support@titania.com to add your email address to the feature request.

Contact us at support@titania.com and we will be able to provide you with a string to repair the license.

To generate a full CSV report, select Settings>Save>Table to CSV.

Then deselect Separate CSV Files for each Table.

Please use https://activate.titania.com/ instead of https://www.titania.com/sync/offline.php.

This is a known issue which Engineering team is aware of and has been working towards its resolution. Meanwhile, the workaround is to disable the dark mode or at least make it disabled for the app mode in your Windows settings.

To turn off the Dark Mode in Windows, open Settings and go to Personalization. On the left column, choose Colors, and then select the following options:

• In the "Choose your color" dropdown list, choose Custom.

• Under "Choose your default Windows mode," select Dark.

• Under "Choose your default app mode," check the box for Light.

1. Human Error: Incorrect Serial number or Activation code entered. It’s best to copy and paste the license details directly into Nipper to avoid mistakes.

2. Incorrect Nipper Version: Ensure the license is being activated on the correct version of Nipper. The email containing your license credentials will specify whether it's compatible with Nipper v2.x or v3.x or you can validate the same by logging into your account at account.titania.com. Note that licenses for Nipper v2.x cannot be used with Nipper v3.x, and vice versa.

3. Internet Access: When attempting online license activation, ensure the machine has internet access. A proxy server within your organization could be restricting the connection between your Nipper and Titania's licensing server. Nipper needs access to licensing.titania.com for successful online activation.

4. License Start Date: Verify that you're not trying to use the license before its start date. You can check the start date in the original email sent by Titania containing your license details or by logging into your account at account.titania.com.

5. Expired License: Ensure the license hasn’t expired. You can verify this by logging into your account at account.titania.com or by checking the expiration date in the original email containing your license details.

6. Reactivating on the Same Machine: If you're reactivating Nipper on the same Windows machine where it was previously activated using the same license details, you may encounter an error. To resolve this issue, it's recommended to inspect and modify the Registry Editor on the host machine. Please follow the steps below:

   1. Close the Nipper application. This step is crucial.

   2. Navigate to the following path in your Registry Editor:

      Computer\HKEY_CURRENT_USER\Software\Titania\Nipper3\LM

   3. Expand the LM folder, where you will find folders named with the installed License Serial numbers.

   4. Delete the folder associated with the serial number you are trying to activate. For example, if you are unable to activate Nipper with license serial number 12345678, delete the entire folder named 12345678 under the LM directory.

   5. Attempt to activate the Nipper application again.

The following devices are being mis-identified within Nipper (v3):

• Cisco XE detected as Cisco Router (IOS)

• Juniper MX detected as Juniper SRX Firewall

• Juniper EX3300 detected as Juniper J-Series Router

It is possible to override what device Nipper has detected. Please follow the below steps.

1. When a config file has been selected in the New Report Wizard, and the text below incorrectly states the detected device, this can be overridden by selecting the pencil (edit) icon to the right of the device:

   

2. This will enable a dropdown box, listing all possible devices:

   

3. From here, the correct device can be selected, that this will override the detected device: