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License Activation Issues: What are the common causes?

There are several reasons for a license activation error to occur within Nipper InfraSight, please check this list to troubleshoot the problem.

  1. Human Error: Incorrect Serial number or Activation code entered. It’s best to copy and paste the license details directly into Nipper InfraSight to avoid mistakes.

  2. Incorrect Nipper InfraSight Version: Ensure the license is being activated on the correct version of Nipper InfraSight. The email containing your license credentials will specify whether it's compatible with Nipper InfraSight v2.x or v3.x or you can validate the same by logging into your account at account.titania.com. Note that licenses for Nipper InfraSight v2.x cannot be used with Nipper InfraSight v3.x, and vice versa.

  3. Internet Access: When attempting online license activation, ensure the machine has internet access. A proxy server within your organization could be restricting the connection between your Nipper InfraSight and Titania's licensing server. Nipper InfraSight needs access to licensing.titania.com for successful online activation.

  4. License Start Date: Verify that you're not trying to use the license before its start date. You can check the start date in the original email sent by Titania containing your license details or by logging into your account at account.titania.com.

  5. Expired License: Ensure the license hasn’t expired. You can verify this by logging into your account at account.titania.com or by checking the expiration date in the original email containing your license details.

  6. Reactivating on the Same Machine: If you're reactivating Nipper InfraSight on the same Windows machine where it was previously activated using the same license details, you may encounter an error. To resolve this issue, it's recommended to inspect and modify the Registry Editor on the host machine. Please follow the steps below:

    1. Close the Nipper InfraSight application. This step is crucial.

    2. Navigate to the following path in your Registry Editor:

      Computer\HKEY_CURRENT_USER\Software\Titania\Nipper InfraSight3\LM

    3. Expand the LM folder, where you will find folders named with the installed License Serial numbers.

    4. Delete the folder associated with the serial number you are trying to activate. For example, if you are unable to activate Nipper InfraSight with license serial number 12345678, delete the entire folder named 12345678 under the LM directory.

    5. Attempt to activate the Nipper InfraSight application again.

 

If none of these resolve your license activation issue please contact us by: